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Subscription Policy

At Luma, we offer the convenience and benefits of a subscription service for our valued customers. When you opt for a subscription, you'll receive regular deliveries of your chosen products based on the duration and frequency you select during purchase. Here's what you need to know about our subscription policy:

Subscription Details:

  • Recurring Deliveries: Your subscription ensures that you receive repeat deliveries according to the schedule you choose. This means uninterrupted access to your favorite Luma products without having to place new orders manually.
  • Secure Payment: Your payment details will be stored securely. You'll be charged for each delivery on a recurring basis unless you've chosen to prepay for your subscription duration.
  • Auto-Renewal: Some subscriptions may automatically renew at the end of their term. We'll remind you before any auto-renewals are processed, giving you the chance to cancel if you do not wish to continue.

Managing Your Subscription:

  • Flexibility : You have complete control over your subscription. You can cancel or change your subscription details at any time. Simply access the links provided in your order confirmation emails, manage your subscription from our website, or reach out directly to team@tryluma.co for assistance.
  • Cancellation: If you decide to cancel your subscription, simply follow the instructions provided on our website or in your user account. Please note that cancellation requests should be made before the next billing cycle to avoid unwanted charges.

Refund Policy:

  • Please refer to our Refund Policy for details on returns and refunds related to subscription products. We strive to provide clarity and satisfaction in all our customer interactions.

IMPORTANT NOTICE: Before making a purchase or using our products or website, you must thoroughly read and agree to our terms of service, disclaimer, age policy, refund policy, and privacy policy. By making a purchase or using our products or website, you confirm that you have read, understood, and agreed to all of the linked policies and related items. It's crucial to consult with trusted local authorities to verify and confirm the applicable minimum age requirements in your jurisdiction. Your compliance is appreciated, as it ensures a safe and legal experience for all Luma customers.

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