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Shipping Info

We understand the importance of prompt and reliable shipping to enhance your overall experience with Luma. Please review our shipping details below for a seamless shopping experience:


Insta Sleep Shipping Info:

  • Arrival Time: Anticipate delivery within 1-5 days in the United States.
  • Canada Shipping: Shipping times vary (estimated 5-7 days).
  • Dispatch Time: Products ship within 24 hours of ordering.
  • Shipping Protection: Opt for optional insurance to safeguard your shipment.
  • Returns and Refunds: No returns accepted for Insta Sleep, but refunds are available for defective products.
  • Customer Support: For any issues, contact us at friends@tryluma.co.

Supplements Shipping Info:

  • Arrival Time: Expect your supplements to arrive within 5-10 days.
  • Separate Shipment: Supplements are shipped separately from Insta Sleep.
  • Defective Products: If the product is defective, please contact us for assistance.
  • Customer Support: For any problems, reach out to friends@tryluma.co.

Shipping Zones:

  • United States: Swift and seamless delivery across the US.
  • Canada: Quick shipping for timely delivery; shipping time varies.
  • International: Worldwide deliveries with variable shipping times. Contact customer support for more information.

Shipping Costs: Shipping costs are calculated based on your location and order weight. You can review these costs during checkout before finalizing your purchase.


Order Processing Time: Our dedicated team processes and dispatches orders within 1-2 business days.


Estimated Delivery Time:

  • United States: 3-7 days.
  • Canada: 3-7 days (shipping time varies).
  • International: Check estimated delivery time during checkout or contact customer support.


Tracking Your Order: Once dispatched, receive a shipping confirmation email with a tracking number to monitor your shipment's progress.


Shipping Protection: For added peace of mind, opt for shipping protection during checkout to cover your order against loss, theft, or transit damage.


Customs and Duties: For international orders, be aware that customs and duties may apply and are the recipient's responsibility.


Returns and Refunds: If you have any queries about your order, shipping, or need assistance with returns, refer to our Returns Policy or contact our customer support at friends@tryluma.co.


At Luma, we prioritize your satisfaction and aim to make the shipping process as smooth as possible. If you have further inquiries, feel free to contact our dedicated customer support team. Thank you for choosing Luma for your wellness needs.

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