We’re committed to delivering your wellness products as quickly and reliably as possible. Please read the details below to understand how our shipping process works:

📦 Fulfillment & Dispatch

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Depending on your product selection, items may ship from multiple fulfillment centers (including U.S.-based and international partners) to ensure the fastest delivery.

If your order contains multiple items, they may arrive in separate packages.

🌍 Shipping Times

U.S. Domestic Orders: Estimated delivery is 3–8 business days after processing.

International Orders: Shipping times vary based on destination and may take 7–21 business days or longer depending on customs clearance and local delivery service.

Please note: These timelines are estimates and may vary due to carrier delays, customs, or peak periods.

💡 Tracking & Notifications

You’ll receive a shipping confirmation email with tracking details once your order ships.

If your order ships in multiple packages, each shipment will have its own tracking number.

🚚 Carriers We Use

We primarily ship through USPS, UPS, FedEx, and select global couriers depending on location and product type.

⚠️ Important Notes

Luma is not responsible for delays caused by carriers, customs, weather, or incomplete/incorrect shipping addresses.

If your tracking says “delivered” but you haven’t received your package, please first check with your local carrier or delivery office. All shipping fees are non-refundable once an order is processed.

💬 Questions?

Please reach out to us at friends@tryluma.co with any questions or concerns about your shipment. We’re here to help.