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Frequently Asked Questions

FAQ

What is Luma's Happiness Guarantee?

We believe in the quality of our products, so we offer a risk-free Happiness Guarantee. If you're not satisfied, simply reach out within 30 days of purchase for a full refund. 

Can I save money by ordering more? 

Absolutely! Save when you buy in bulk or subscribe. The more you buy, the more you save, and you'll enjoy free shipping on qualifying orders.

Are Luma's products drug-free and ethical?

Yes, our products are 100% drug-free, vegan, and cruelty-free.

When will my order ship?

Orders placed before 2pm California time on a business day are shipped in 24 hours after purchase. You'll receive a tracking number once your order ships.

How long does shipping take?

Shipping times vary based on location and chosen shipping method, with options ranging from 2-day express to international services.

Is there an age restriction for purchasing Luma products?

Luma products are intended for customers over the age of 18.

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