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Frequently Asked Questions

FAQ

What is Luma's Happiness Guarantee?

We believe in the quality of our products, so we offer a risk-free Happiness Guarantee. If you're not satisfied, simply reach out within 30 days of purchase for a full refund.

Can I save money by ordering more?

Absolutely! Save when you buy in bulk or subscribe. The more you buy, the more you save, and you'll enjoy free shipping on qualifying orders.

Are Luma's products drug-free and ethical?

Yes, our products are 100% drug-free, vegan, and cruelty-free.

When will my order ship?

Orders placed before 2pm California time on a business day are shipped in 24 hours after purchase. You'll receive a tracking number once your order ships.

How long does shipping take?

Shipping times vary based on location and chosen shipping method, with options ranging from 2-day express to international services.

Is there an age restriction for purchasing Luma products?

Luma products are intended for customers over the age of 18.

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IMPORTANT NOTICE: You must carefully read and agree to our to our Terms of Service, including the arbitration clause, Disclaimer, Age Policy, Refund Policy, and Privacy Policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items.

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These statements have not been evaluated by the Food and Drug Administration or any other agency. This product is not intended to diagnose, treat, cure, or prevent any disease or affect any bodily structure or function. This product should be used only as directed on the label. All trademarks and copyrights are property of their respective owners and not affiliated with nor do they endorse this product. Sale to minors prohibited. Luma expressly makes no health or medical claims for this product. Don't use if you take any medication or have or suspect any medical condition. The information provided does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. Information on this site is provided for informational purposes only. If you need medical advice or assistance, you should consult a physician. Consult your healthcare professional before using new products, including our products. Always carefully read all Warnings & Disclaimers for our products. There is no guarantee of specific results and results can and will vary. Limited offer. Void where restricted or prohibited. Limits & exclusions apply.

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