We believe in the quality of our products, so we offer a risk-free Happiness Guarantee. If you're not satisfied, simply reach out within 30 days of purchase for a full refund.
Can I save money by ordering more?
Absolutely! Save when you buy in bulk or subscribe. The more you buy, the more you save, and you'll enjoy free shipping on qualifying orders.
Are Luma's products drug-free and ethical?
Yes, our products are 100% drug-free, vegan, and cruelty-free.
When will my order ship?
Orders placed before 2pm California time on a business day are shipped in 24 hours after purchase. You'll receive a tracking number once your order ships.
How long does shipping take?
Shipping times vary based on location and chosen shipping method, with options ranging from 2-day express to international services.
Is there an age restriction for purchasing Luma products?
Luma products are intended for customers over the age of 18.
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].
IMPORTANT NOTICE: You must carefully read and agree to our to our Terms of Service, including the arbitration clause, Disclaimer, Age Policy, Refund Policy, and Privacy Policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items.
Notice:
These statements have not been evaluated by the Food and Drug Administration or any other agency. This product is not intended to diagnose, treat, cure, or prevent any disease or affect any bodily structure or function. This product should be used only as directed on the label. All trademarks and copyrights are property of their respective owners and not affiliated with nor do they endorse this product. Sale to minors prohibited. Luma expressly makes no health or medical claims for this product. Don't use if you take any medication or have or suspect any medical condition. The information provided does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. Information on this site is provided for informational purposes only. If you need medical advice or assistance, you should consult a physician. Consult your healthcare professional before using new products, including our products. Always carefully read all Warnings & Disclaimers for our products. There is no guarantee of specific results and results can and will vary. Limited offer. Void where restricted or prohibited. Limits & exclusions apply.